Privacy Statement
SKÅ Thermal Spa Okanagan Inc. Effective Date: May 19, 2026
At SKÅ Thermal Spa, we believe that stillness and trust go hand in hand. Just as we take care of your wellbeing when you're with us, we take the same care with your personal information. This Privacy Statement explains what we collect, why we collect it, and how we keep it safe.
SKÅ Thermal Spa Okanagan Inc. is committed to protecting your privacy in accordance with the Personal Information Protection Act (BC PIPA) and Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).
What We Collect
When you interact with our website, we may collect the following types of personal information:
Contact form submissions: Your name, email address, and any message you choose to send us.
Newsletter sign-ups: Your name and email address.
We only collect what we need, and nothing more.
How We Use Your Information
Your information is used to:
Respond to your inquiries and questions
Send you news, offers, and updates you've opted into receiving
Improve our website and guest experience
Comply with applicable legal obligations
We will never sell, rent, or trade your personal information to third parties.
Third-Party Services
Our website is built on Squarespace, which provides hosting and platform infrastructure. Squarespace may collect technical data such as IP addresses, browser type, and pages visited as part of standard website operations. You can review Squarespace's privacy practices at squarespace.com/privacy.
Our email communications are managed through MailerLite. When you subscribe to our newsletter, your name and email address are stored securely within MailerLite's platform. You can review MailerLite's privacy practices at mailerlite.com/legal/privacy-policy.
We may add additional tools in the future, and will update this statement accordingly.
Cookies
Our website may use cookies - small data files stored on your device - to support basic site functionality and improve your experience. You can manage or disable cookies through your browser settings at any time.
Your Rights
You have the right to:
Access the personal information we hold about you
Correct any inaccurate or incomplete information
Withdraw consent to receiving marketing communications at any time (every newsletter includes an unsubscribe link)
Request deletion of your personal information, subject to any legal obligations we may have to retain it
Data Retention
We retain your personal information only as long as necessary to fulfill the purposes described above, or as required by law.
Security
We take reasonable steps to protect your personal information from unauthorized access, use, or disclosure. Our website is hosted on Squarespace's secure platform, and our email communications are managed through MailerLite's secure infrastructure.
Contact Us
If you have any questions or concerns about this Privacy Statement or how your information is handled, we'd love to hear from you.
SKÅ Thermal Spa Okanagan Inc. kelowna@skathermalspa.com
This statement was last updated May 19, 2026 and may be revised periodically to reflect changes to our practices or applicable law.